Effective date: May 3, 2026 · Last updated: May 3, 2026
1. Introduction
ReconTrack (“we,” “us,” or “our”) operates a multi-tenant SaaS platform for logistics companies, providing driver management, delivery manifest processing, and delivery reconciliation services. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our platform, mobile application, and related services.
By accessing or using ReconTrack, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly and data generated through your use of the platform:
- Account information — company name, administrator name, email address, and password.
- Driver profiles — names, contact details, assigned routes, and performance records entered by your organization.
- Delivery data — manifest files (CSV uploads), package IDs, delivery timestamps, status updates, and reconciliation records.
- Usage data — log files, IP addresses, device identifiers, browser/app type, pages viewed, and actions taken within the platform.
- Payment information — billing contact and subscription details (payment card data is processed by our payment provider and not stored by us).
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve the ReconTrack platform.
- Process delivery manifests and generate reconciliation reports.
- Authenticate users and maintain account security.
- Send transactional communications (account alerts, system notices).
- Respond to support requests and troubleshoot issues.
- Comply with legal obligations and enforce our terms.
We do not sell your data or use it for advertising purposes.
4. Multi-Tenant Data Isolation
ReconTrack is a multi-tenant platform. Each tenant’s data is logically isolated and inaccessible to other tenants. We implement access controls, authentication, and scoped database queries to ensure your organization’s data remains private. Platform administrators at ReconTrack may access tenant data only for support, security, or legal compliance purposes.
5. Data Sharing and Disclosure
We do not share your information with third parties except in these circumstances:
- Service providers — trusted vendors who assist in platform operations (e.g., cloud hosting, analytics, payment processing), bound by confidentiality agreements.
- Legal requirements — when required by law, court order, or governmental authority.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.
- With your consent — any other sharing with your explicit permission.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within 90 days, unless a longer retention period is required by law.
Delivery reconciliation records may be retained for up to 7 years to support audit and compliance obligations, depending on applicable regulations for your jurisdiction.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we encourage you to protect your account credentials and report any suspected security issues promptly.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data. To submit a request, contact us at the address below. We will respond within 30 days.
9. Cookies and Tracking
Our web platform uses essential cookies for session management and authentication. We may use analytics cookies to understand usage patterns and improve the product. You can disable non-essential cookies in your browser settings; this may affect certain platform features.
10. Children’s Privacy
ReconTrack is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notice at least 14 days before the effective date. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please reach out:
- Company: ReconTrack
- Email: privacy@recontrack.net
- Website: recontrack.net
© 2026 ReconTrack. All rights reserved.
